Last updated: October 2026
1. Before fulfillment starts
If you want to cancel, contact support as soon as possible with your order number. If fulfillment has not started, we will review the request and, where eligible, return the payment to the original payment method.
2. We cannot fulfill an order
If an item is unavailable, a technical issue prevents delivery, or SaleGM cannot provide the purchased service, we will contact you. You may choose an available comparable alternative or a refund for the part we cannot provide.
3. After digital delivery
Because digital items, currency, and account details may be transferred or used immediately, completed delivery is generally not refundable. This does not limit any rights you may have under applicable law or a remedy where the item was not delivered, materially differed from the listing, or was defective.
4. Boosting and services in progress
For a service that has begun but is not complete, we will review what has already been performed and what remains. Any eligible refund may be limited to the uncompleted portion, subject to applicable law and the order facts.
5. Customer-provided information
Incorrect server, platform, character, or account details can prevent or delay delivery. Contact support promptly if you notice an error. We will review the circumstances and explain available options; a completed transfer to the details supplied may not be reversible.
6. How to request a refund
Contact the support details shown in the site footer with your order number, the issue, and any useful evidence. We will review the request and tell you the outcome. Approved refunds go to the original payment method; banks and payment providers may take additional time to post the funds.
7. Payment disputes
Please contact support first so we can investigate an order issue. This request does not waive your right to contact your payment provider or exercise rights available under applicable law.